Useful Information

Oneway Rental

One-way rentals are allowed from the location with an additional drop-off fee if available.

BUSINESS HOURS

Please refer to our website www.routes.ca After-hours drop-off is not allowed at the location unless it has extended operation hours. Please note shuttle service is only available during regular business hours.

Arrival Instructions

Upon arrival, please call 720 892-5301 for Shuttle pick-up instructions

Renters with Disabilities

hand control: left-hand control left - available at no additional charges. Must call the location at least 3 days in advance to request. Right-hand control right - available at no additional charges must call the location at least 3 days in advance to request. Adaptive Driving Devices : Routes is committed to providing a range of Adaptive Driving Devices for our customers with disabilities, such devices are available at no additional charge. While Routes will use good faith efforts to satisfy requests for vehicles with Adaptive Driving Devices as soon as reasonably practical, we require three (3) business days advance notice for vehicles equipped with Adaptive Driving Devices. The provided hand controls are limited to certain vehicles within our fleet, due to customer safety concerns and vehicle availability considerations, we cannot provide adaptive driving devices on every model or confirm a particular make or model for a reservation.Customer Service : For customer service inquiries relating to customers with disabilities, please email us at specialrequest@routes.ca To Make A Reservation : For more information or to make a reservation; please email us at specialrequest@routes.ca Travel to Canada and Mexico is not allowed.

Rental Instructions

Rental extensions: customers wishing to extend their rental must either make a new reservation from the source of the original booking or by getting approval from the rental location where the vehicle was originally rented. While marijuana is a legal substance in several US states, the use of this product while operating a vehicle is strictly prohibited and will void any coverages included with your rental, whether purchased from us or through a 3rd party. Any marijuana or drug use detected in the rented vehicle or found in an unsealed container when the vehicle is returned will be subject to a $750.00 USD cleaning fee. In addition, the renter will not be permitted to rent from routes car rental in the future. Prepaid tolls are available at the rental counter, at a cost not to exceed $13.99 USD per day (amount depends on the renting location) for unlimited usage. Customers are responsible for paying all tolls incurred while using the vehicle if the prepaid option is not purchased at the time of rental. You are responsible for paying all parking, traffic violations, and unpaid tolls incurred while using the vehicle. If you incur a violation during the rental, our agent will process and bill you for fines associated with those violations. In addition to any violation or unpaid tolls, you will be charged an admin fee of up to $75.00 USD. These items will be billed directly to the credit card used for the rental transaction. All fees are taxable. We use reasonable commercial efforts to ensure the accuracy of all information posted on our website or distributed to other websites. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms and conditions and prevailing law covering the rental shall be those stated on the rental contract presented at the rental location. A rental day consists of a 24-hour period commencing with date and time indicated on the rental contract. Changes to the reservation or the rental may result in a change of rate or an additional fee. There are no refunds for early returns. Multiple or duplicate reservations must be made in different names or those reservations may not be honored and are subject to an admin fee. Vehicle makes and models are examples only and are not guaranteed. If you have reserved a pay-on-arrival rental, a credit card guarantee is required in order to reserve a vehicle. If you have reserved a prepaid pay-now rental, your credit card will be charged in full at the time of reservation. Your booking will be guaranteed for pickup. The credit card used for prepayment must be presented at the rental counter at the time of pickup. If you do not pick up your rental when scheduled, your reservation will be cancelled, and you will not receive a refund or credit. Prepaid rates are subject to availability. Not included in your rate is fuel, underage driver fee, additional driver fee, special equipment. You will be responsible for any deductible or excess of included collision or theft waivers in case of damage or loss.

General

Child seat/infant (0-12 months / 0-13 kg) infant seat child seats and child seat/toddler (4-7 years / 15-30 kg) toddler seat will be available upon request for a cost not to exceed $29.99 USD per day (amount depends on the renting location). Navigation system GPS is available for a cost not to exceed $19.99 USD per day (amount depends on the renting location). All optional equipment is available upon request and subject to availability. All fees are taxable. Vehicle must be returned with the same level of fuel as rented or higher. A $50.00 USD service charge plus fuel cost will apply if not returned at the same level. There is no credit for unused fuel.All vehicles are smoke (vape)and pet hair free. If a vehicle is returned with a smoke odor, pet hair or any residue a cleaning charge up to $500.00 USD will be charged.There are no refunds or credit for early returns.

Local

Attention local renters please be sure to read the below statement, Please note that our locations at Chicago (ORD), Denver (DEN), Atlanta (ATL), and Orlando (MCO)) do not rent to local renters. All customers must have a valid return airline itinerary in order to rent. Routes locations at Chicago (ORD), Denver (DEN), and Atlanta (ATL) and Orlando (MCO) do not rent to local renters under any circumstance. All renters who cannot present proof of a round-trip airline ticket that includes the rental period are considered local renters. All other US locations do rent to local renters with the following restrictions. Local renters do not qualify for unlimited mileage. Mileage is restricted to 200 miles per day, 1400 miles per week, up to a maximum of 2,500 miles per rental. For local renters, the minimum hold of $2,000.00 USD is required on his or her credit card. Any excess miles will be charged at $0.25 USD per mile. Local renters may only rent economy, compact, intermediate, standard, full-sized cars. Some locations do not rent pickup trucks to local customers. Please call to confirm before booking. Renter must present proof of their own transferable auto insurance policy from a North American insurance provider (some online insurance coverages are not acceptable (Please check at the rental counter ), which should include the name and address of the insurer and the policy number.

GEOGRAPHIC

Mileage: Unlimited mileage is offered only within the state where the vehicle is rented. Vehicles are not allowed to leave the state of the renting location without written permission otherwise, an out-of-state/state crossing fee will be applied up to $29.99 USD/per day .Please check with the agent at the time of pickup. If traveling outside the state of the rental location, mileage is capped at 200 miles per day, 1400 miles per week, and 2500 miles per rental. Additional miles will be charged at $0.20 USD per mile. Unlimited mileage is not available to local renters. Local renters do not qualify for unlimited mileage. Mileage is restricted to 200 miles per day, 1400 miles per week, up to a maximum of 2,500 miles per rental. For local renters, the minimum hold of $2,000.00 USD is required on his or her credit card. Any excess miles will be charged at $0.25 USD per mile. Local renters may only rent economy, compact, intermediate, standard, full-sized cars. Some locations do not rent pickup trucks to local customers. Please call to confirm before booking.There is no free mileage on Commercial Trucks and Vans, $0.20 per km will be charged.

Drivers

Additional drivers must meet all requirements of the primary driver, and fees will be applied up to $29.99 USD per day (amount depends on the location). Any changes to the rental agreement must be made and signed for at the rental counter. All drivers and additional drivers must have a valid drivers license in their own name. No learner permits or photocopies of driving licenses are accepted. You must have an original drivers license while renting a vehicle. Drivers must be at least 21 years of age and present a valid photo drivers license from the state or country in which they reside at the time of rental. Non-U.S. citizens who present a foreign drivers license at the time of the rental will be required to present their passport as a second form of identification. If the national drivers license is printed with non-roman alphabet (Arabic, Chinese,Spanish, Japanese, Cyrillic, etc.), it must be complemented by an international driving permit (IDP). Drivers licenses that are in English are only accepted from the United States, Canada, Australia, New Zealand, and the European union. National drivers licenses from the European union that are not in English, as well as countries outside the European union, must be accompanied by an international drivers permit. International driving permits are only valid outside the country of origin when presented with the original national drivers license. National drivers licenses must be valid at least 6 months out from the date of rental in order to be used to rent the vehicle. Additional drivers must meet the same qualifications as the primary driver. The additional driver and underage driver fees (21-24 yrs. old) will be applied per day. All fees are taxable. For international renters, we need a valid email address, two valid phone numbers. No learner permits or photocopies of drivers licenses are accepted. You must have an original drivers license when renting a vehicle.

Payments

Cash, prepaid credit cards, debit cards with or without a master card or visa logo are not accepted for rental qualification. Routes locations do not accept payments in cash or by check. A Reservation confirmation does not mean you can use your debit card for rental. Most locations accept Visa, Mastercard, American Express, and Discover credit cards. To find out if the credit card you wish to use at the time of rental is accepted at the location you will be renting from, please call the respective location. Renter must present a valid credit card in his or her own name at the time of the rental. A minimum deposit of between $500 USD to $2,000 USD, or the estimated total of the rental plus 30 percent - whichever is greater - must be available on the credit card in order to rent the vehicle. All rental fees, taxes, and charges associated with the rental are due at the time of pick-up.

Renter

The minimum age of the renter or any additional driver is 21 years,with this exception - U.S government renters on official business, the minimum age to rent is 18. All renters must present a physical valid driver's license and major credit card in his or her own name. This must be the same credit card that was used to book or pay for the reservation. An underage fee will be applied to individuals between the ages of 21 and 24, up to a maximum of $32.99 USD per day. For domestic and international renters, we require two government-issued valid photo ids, two phone numbers, and a valid email address.